Rules of the “ONE FAMILY” loyalty program
The rules and conditions of the “ONE FAMILY” loyalty program (hereinafter referred to as the Rules) are valid in all coffee shops of the federal network ONE PRICE COFFEE. In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, if the proposed conditions are accepted, the person who accepts this public offer becomes a User of the Loyalty Program Bonus Card by registering, authorizing, accumulating and using bonuses, called “prices” when paying an invoice in coffee shop chain ONE PRICE COFFEE (hereinafter referred to as the “Coffee Shop”) on the terms and conditions set out below.
Terms and Definitions:
Unless otherwise expressly provided for in the Agreement, all terms and definitions used in the text of the Agreement have the following meaning:
The user is a legally capable individual (Article 21 of the Civil Code of the Russian Federation) who has been registered and identified in the “ONE PRICE COFFEE” mobile application.
Bonus card is an electronic loyalty program card during the term of the Agreement, allowing the User to receive, accumulate and write off accumulated bonuses, called “prices”, towards 100% payment for the purchase, and receive other privileges in accordance with the terms and promotions of the loyalty program.
Bonus card balance is a conditional positive amount of accumulated “prices”, expressing the property equivalent of the volume of the Bonus Card User’s right to receive public catering services on the terms specified in this Agreement.
Bonuses are units of account, called “prices”, credited to the balance of the User’s Bonus Card.
Payment with bonuses is the process of debiting bonuses from the balance of the User's Bonus Card to pay for part of the order.
The “ONE PRICE COFFEE” mobile application is a software product designed for registration and subsequent identification of Users in the Contractor program, used as a tool for accumulating and writing off bonuses and using other conditions of the loyalty program.
Loyalty program “ONE FAMILY” is a loyalty program that regulates the relationship between the User and the Contractor regarding the User’s acquisition of rights to receive privileges and use of the conditions and promotions of the loyalty program.
The specified terms and definitions may be written in the Agreement with either capital or lowercase letters, both in the singular and in the plural.
1. The Subject of the Agreement.
1.1. The parties enter into an Agreement, according to which the Contractor assumes the obligation, during the term of this Agreement, to provide catering services, under the terms of this Agreement, to the Customer. By registering and identifying yourself in the “ONE PRICE COFFEE” mobile application, the User confirms full acceptance of the terms of this Agreement and undertakes to comply with them.
1.2. A person has the right to become a User when making a purchase in a coffee shop for any amount.
1.3. The loyalty program bonus card provides the User with the following Privileges:
- 1 price = 1 ruble
- We give 1 gift per day (gifts can be a dish or a drink). You can write off with price lists only 100% of the cost of one dish or drink at a fixed price, which is indicated in the menu. If the order contains another dish or drink, or an additive in the form of alternative milk, then their cost is paid separately in rubles. If the receipt contains a promotional product or combo, then the price lists for these purchases are not accumulated.
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In order to navigate your savings, we have added multi-level statuses with cashbacks for purchases. We give cashback prices when paying a bill in a coffee shop in the amount of:
- 3% of the purchase amount - upon registration in the loyalty program and from the moment of the first purchase Statuses within the rank:
Statuses within rank:
- Scooby-Doo - initial status
- Pumba - status for the 1st order
- Timon - status for purchase amounts from 1,000 to 2,999 rubles for the quarter
- 4% of the purchase amount - for purchases over 3,000 up to 6,000 rubles during the previous quarter
Statuses within rank:
- Lion King - status for purchase amounts from 3,000 to 3,999 rubles for the quarter
- Alladin - status for purchase amounts from 4,000 to 4,999 rubles for the quarter
- Mike Wazowski - status for purchase amounts from 5,000 to 5,999 rubles for the quarter
- 4% of the purchase amount - for purchases over 3,000 up to 6,000 rubles during the previous quarter
Statuses within rank:
- Lion King - status for purchase amounts from 3,000 to 3,999 rubles for the quarter
- Alladin - status for purchase amounts from 4,000 to 4,999 rubles for the quarter
- Mike Wazowski - status for purchase amounts from 5,000 to 5,999 rubles for the quarter
- 4% of the purchase amount - for purchases over 3,000 up to 6,000 rubles during the previous quarter
Statuses within rank:
- Lion King - status for purchase amounts from 3,000 to 3,999 rubles for the quarter
- Alladin - status for purchase amounts from 4,000 to 4,999 rubles for the quarter
- Mike Wazowski - status for purchase amounts from 5,000 to 5,999 rubles for the quarter
- 5% of the purchase amount - for purchases over 6,000 up to 9,000 rubles during the previous quarter
Statuses within rank:
- Joker - status for purchase amounts from 6,000 to 6,999 rubles for the quarter
- Batman - status for purchase amounts from 7,000 to 7,999 rubles for the quarter
- Han Solo - status for purchase amounts from 8,000 to 8,999 rubles for the quarter
- 6%of the purchase amount - for purchases over 9,000 up to 12,000 rubles during the previous quarter
Statuses within rank:
- Terminator - status for purchase amounts from 9,000 to 9,999 rubles for the quarter
- John McClane - status for purchase amounts from 10,000 to 10,999 rubles for the quarter
- Iron Man - status for purchase amounts from 11,000 to 11,999 rubles for the quarter
- 7% of the purchase amount - for purchases over 12,000 rubles during the previous quarter
Statuses within rank:
- Sherlock Holmes - status for purchase amounts from 12,000 to 12,999 rubles for the quarter
- James Bond - status for purchase amounts from 13,000 to 13,999 rubles for the quarter
- Don Corleone - status with a purchase amount of 14,000 per quarter
- Statuses increase as you accumulate during the first 90 days of participation in the loyalty program. Further, by regularly making purchases, guests can constantly increase their status in the loyalty program and increase their cashback . To maintain the status, the amount of purchases over the last 90 days must correspond to the gradation.
- Prices are valid for 90 days from the date of accrual. Prices are extended provided that at least one purchase is made over the next 90 days.
- Receive an additional 30 price lists for a check of 600 rubles. Prices are valid for 3 months.
- In honor of his birthday, the user receives 100 gift prices, which he can write off for any dessert on his birthday and within 5 days after the date. Then the gift prices expire.
- The user has the right to take part in the “Invite a Friend” promotion, invite his friends to take part in the loyalty program and make purchases in the ONE PRICE COFFEE coffee shop chain. The user receives 30 prices for each invited friend and 20 prices for his first purchase (the friend must register in the Loyalty Program by installing the mobile application and make a purchase for any amount). Prices are valid for 90 days.
- Promotion 10 drinks as a gift:
- You can store 600 ml drinks.
- The gift is accrued by adding a stamp in the mobile application on the main screen and is valid for 90 days from the date of accrual
- Having accumulated 9 drinks, the 10th one can be taken immediately as a gift. This gift is written off by the barista at the checkout
- on this day it will also be possible to receive a regular gift for accumulated price lists
- The promotion is valid and drinks are accumulated on it if guests pay for these drinks in rubles. If a guest writes off the price list for a drink, then such a drink does not count toward the savings. Prices for the purchase of a drink under the 10th drink as a gift promotion at a participating coffee shop are not awarded, only a stamp is awarded in the mobile application
- The promotion works in all coffee shops
- The accumulation of the 10th drink as a gift is not limited in time, the price lists for the gift drink itself expire after 3 months.
- When glasses are accumulated, standard prices for drinks and dishes are not added to the check
- Special offers, the opportunity to receive additional bonuses. The validity period of price lists for additional promotions is indicated separately in push messages, e- mail messages, social media. networks or in a mobile application.
1.4. The powers of the Contractor's representative arise from the situation (Coffee Shop cashier).
1.5. The Bonus Card user has all the rights given to him by the legislation on consumer protection.
2. Duration of the Agreement.
2.1. This Agreement comes into force from the moment the User accepts the terms of this Agreement by registering and identifying the User in the appropriate section of the “ONE PRICE COFFEE” Mobile Application.
2.2. Registration and identification of the User in the appropriate section of the “ONE PRICE COFFEE” Mobile Application is confirmation that the User is familiar with the terms of this Agreement and enters into it on these terms.
2.3. This Agreement is valid until December 31, 2022. If there are no objections from the Parties, the Agreement is automatically extended for the next calendar year.
3. Settlements under this Agreement.
3.1. Bonuses are accumulated for any order paid in cash and/or by bank transfer. With other promotions and offers containing special prices (discounts on baked goods, promotions with combo offers, etc.), the bonus card is not valid at the same time; bonuses on goods and services are not awarded for such promotions. Drinks made with alternative milk cannot be paid for using price lists, but charges for their purchase are made in the standard amount. The program does not apply simultaneously with any other bonus, discount cards or coupons, or other loyalty programs.
3.2. To receive catering services under the terms of this Agreement, the Bonus Card User, when paying, presents the code from the “ONE PRICE COFFEE” mobile application or the code from the bonus card to the barista (cashier) of the coffee shop.
3.5. Bonuses can be written off only in the amount of 100% of the payment for one dish or drink no more than once a day.
4. Using the Bonus Card.
4.1. The user receives a Bonus card when registering and identifying in the “ONE PRICE COFFEE” Mobile application, or when registering on the website, or when registering via a QR code in a coffee shop chain.
4.2. The user has the right to pay with accumulated bonuses 100% of the cost of one dish or drink no more than once a day.
4.3. The Contractor has the right to refuse to provide catering services or not to make payments using the Bonus Card if he has doubts about the legality of using the Bonus Card.
4.4. The Contractor has the right to terminate the participation of any User in the Program without warning for any reason, including, but not limited to, if the User:
- exceeded the limit for activation of bonuses or discounts;
- added to the block list due to a violation of the internal rules of the coffee shop;
- added to the global block list due to unsuccessful attempts to activate bonuses or discounts;
- does not comply with the terms of this Agreement;
- provides misleading information or provided incorrect information to the Contractor
The User has the right to terminate his participation in the Program at any time by sending the Contractor a written notice of termination of participation through feedback on the official social networks of the ONE PRICE COFFEE company or through an application to the email specified on the official website www.onepricecoffee.com. In this case, the User's account will be blocked.
4.5. If the Bonus Card User has any difficulties or other questions, he can contact the official social networks of the ONE PRICE COFFEE company with a question or leave a request on the website through the email specified on the official website www.onepricecoffee.com.
5. Changes in the terms of this Agreement.
5.1. The Contractor may change the terms of this Agreement by posting them in a publicly accessible place on the website www.onepricecoffee.com, as well as on information stands installed in the premises of coffee shops where this offer is valid.
6. Changes in the terms of this Agreement.
6.1. No interest is accrued on accumulated bonuses. Bonuses cannot be exchanged, including for cash.
6.2. Unilateral termination of this Agreement is permitted in cases established by law.
6.3. The Contractor is not responsible for settlements with the User under this Agreement in the event of unexpected failures in the functioning of electrical networks or data networks.
6.4. Losses under this Agreement are compensated within the limits of actual damage.
7. ADDRESSES AND DETAILS OF CONTRACTORS
ONE GROUP COMPANY LLC